Create an Event
ComplyAssistant's Event function allows you to capture incidents, issues, and complaints consistently. You can also receive guidance on whether the incident is a breach and needs to be reported.
Follow these steps to create an event:
Click Events in the main header.
Click + Create New Event in the upper-right corner.
Type in a Name for the event, such as “Stolen Laptop”.
- Choose an Event Type. You can either choose an Issue, Incident, or Complaint. To add a new event type, click on + Add New Event Type.
It is not possible to add questions to a question library that is System defined.
- Choose a Priority.
- Choose one or more compliance Categories. Optionally, add one or more Subcategories.
- Check the correct option to indicate if this is a Potential Breach.
It is not possible to add questions to a question library that is System defined.
- Add whom the event is Reported By.
- Optionally, describe if the event was reported On Behalf Of someone else.
- Choose the Relationship Type of the reporter to the organization.
- Describe the Source through which the event was reported. If necessary, click the + Add Source link to add a new source type.
- Add all relevant details for the Location and Time of the event. Choose a Location Type and Location. ComplyAssistant supports physical locations, third party locations, and software systems.
- Continue to the Report Details section. You must enter a Description, and it is important to describe how the breach occurred and the type of media involved in the breach. Optionally, add findings, recommendations, actions taken, and additional comments.
- If a notification has been sent, enter the details in the Notification section.
- Email notifications — You can send notification to all users by checking the All Users box. Or, uncheck that box and choose specific users to whom you want email messages sent.
- If you have files to attach, click the Submit and Add Files button. Otherwise, click Submit.
- If the answer to the Potential Breach question was Yes, the Breach Questionnaire will begin. To assign the questionnaire to someone else, click the small Assign to someone else link.
- Answer the breach questions and click the Continue button to move to the next question. At the last question, click Finish to view the Event page.
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